Unless otherwise specified below, TSR Silicon Resources, Inc (hereinafter "TSR") provides a ONE (1) year warranty on all products purchased from TSR.

Opened software is non-returnable.

TSR provides Ninety-(90) days warranty on all OEM CPU.

No credit will be issued for CPU and memory products or special order items.

TSR does not support the manufacturer's warranty on any product beyond ONE (1) year unless otherwise stated.

'For manufacturer's offering a warranty on products exceeding 1 year it is the buyer's responsibility to deal directly with the manufacturer for any repairs of the product beyond the first year of warranty.'

TSR does not warrant any products that have been subject to improper use, abuse or physical damage. Removal of any serial number or warranty labels will also void such warranty of Product.

Accounts are required to be current when requesting return authorizations.

No cross shipments for RMA

Products (except for CPU and memory products, which shall receive no credit and only be repaired or replaced as new), may apply for non-defective return for credit within the first SEVEN (7) days from the original invoice date.

Products authorized for return, must be received by TSR RMA department within FIVE (5) business days from the RMA number issuing date, otherwise credit will not be issued.

On credit returns of all products, all original packaging and items, accessories, etc. must be returned completely and in its original condition. Any product/s returned for credit that is damaged due to alteration, abuse or physical damage (i.e. scratches, trace-cut) improper label removable or addition, will be refused and no credit will be issued.

The amount of credit will be based on the original invoice price or the current market value at the time TSR receives the product from customer, whichever is the lowest. 

Credit returns may subject to 15% restocking fee.
'For manufacturer's offering a warranty on products exceeding 1 year it is the buyer's responsibility to deal directly with the manufacturer for any repairs of the product beyond the first year of warranty.'

If a Product fails (i.e. does not properly function, hereinafter "DOA Product") and is returned to TSR within THIRTY (30) days of the TSR invoice date, TSR will replace the DOA product subject to (a) the product's availability and (b) the customer obtaining a valid RMA number.

Same day replacement for DOA received at RMA 'will call' will be available.

For UPS, Fed Ex, or delivered items, replacement product typically will ship within 24 hours after receipt at TSR.

In the event a product under DOA warranty cannot be replaced, an alternative product of equal or greater performance will be provided. TSR may however, at its sole discretion, issue a credit on said product under warranty no greater than its current market value or original invoice price, whichever is the lowest.

DOA Product replacement will be returned to the customer as received by TSR.
(I.e. should the product be returned to TSR without cables, box, manual, etc., then TSR will only replace the same item received)

Products received after THIRTY- (30) days will be considered as return for repair only.

Repair items returned must be received by TSR RMA Department within ONE (1) year of original invoice date. TSR will not accept any returned products unless it is within TSR's ONE (1) year warranty.

Do not enclose the manuals, disks, or retail packing with the returned product (except in the case of monitors). The manufacturer does not repackage or supply these items for products returned for repair; TSR is not responsible for these items.

Only the item sent for repair will be returned, any extra items sent will be discarded by the manufacturer and cannot be replaced.

Once an RMA number is received for repair, the product must be returned to TSR RMA department within TEN (10) working days.

If TSR RMA Department does not receive the product within TEN (10) working days, the RMA number will be cancelled and all shipments will be refused.

In the event a product under warranty cannot be repaired or replaced, an alternate product of equal or greater performance will be provided. TSR may however, in its sole discretion, issue a credit on said product under warranty no greater than its current market value or the original invoice price, whichever is the lowest.

In order to return products to TSR, you must first obtain a RMA number from TSR RMA Department.

Before any RMA number can be issued, customers must complete the RMA Request Form, fax or e-mail to TSR RMA Department for processing. An RMA number will be issued within FOURTY-EIGHT (48) hours.

RMA numbers are only issued by the TSR RMA Department.

All unauthorized packages will be refused by TSR Receiving Department and will be returned to the customer unprocessed and at the customer's expense.

Do not add new items or products to an existing RMA number, as any unauthorized item or product will be refused or the entire shipment may be refused.

All RMA numbers must be clearly printed on the outside of each carton containing the product before it is shipped to TSR.

All items returned must be properly packaged to prevent damage during shipment. Any Products damaged during shipping will be the sole responsibility of the shipper, please use equal or better than original packaging.

No collect shipment or any out of country shipment requiring a broker or customs fee will be accepted.